Gen2 RPA for staffing problems

Gen2 RPA – A Potential Solution to Staffing Problems?

The COVID pandemic and the emerging recession are bringing significant staffing problems for sectors such as education, healthcare, retail, transportation, and construction, all of which face difficulties in finding skilled labor. While technological advancements cannot fully replace the roles and functions performed by humans, second-generation Robotic Process Automation (Gen2 RPA) currently represent the best viable option to address the labor shortage and overworked employees.

According to Aaron Bultman, product director at digital transformation platform Nintex, “RPA is a form of business process automation that allows anyone to define a set of instructions for a robot or ‘bot’ to perform. RPA bots are capable of mimicking most human-computer interactions to carry out a ton of error-free tasks at high volume and speed.” However, the first generation of RPA, though it has on the rise for the past years, has already proved its limitations. Proprietary toolsets, bots that crash with every software update or change in the environment, and scaling-up difficulties, are just some of the problems the first generation of RPA is currently facing.

A better, quicker, and more cost-effective form of robotic process automation, Gen2 RPA provides developers with more control and flexibility than proprietary versions. This technology is based on open-source architecture and scalable cloud technologies. It can automate practically any repeatable business activity, supporting administrators in finance, human resources, information technology, and compliance in dealing with operational concerns.

A study conducted by SmartSheet showed that workers could save at least six hours a week when automation is implemented, leading to more standardized and streamlined processes and improved employee life-work balance. At the same time, by automating repetitive tasks, companies leave more room for creativity, innovation, and problem-solving, allowing their employees to focus more on customer experience.

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Catalina Sparleanu

Working with top experts to identify how the latest innovations and disruptive technologies will impact businesses, industries, and society. I have an academic background in social science (Ph.D. in Sociology), an MBA degree, and experience in private companies and NGOs.

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